ORDERING & SHIPPING
Online ordering isFAST, SECURE & EASY.
SECURE
- All transactions are conduted through the well-tested industry-standard "e;Secure Socket Layer (SSL)"e;, online, and stored in a special secure facility. Your name and personal information will never be traded, sold, or transferred to any other party.
EASY
- Our goal is to make your online shopping experience as easy and comfortable as possible. At the end of every transaction we ask you to volunteer information on your shopping experience--we're always trying to improve the 5 most commonly mentioned flaws and to study what people like best about shopping with us.
Using the site'sORDER STATUSfeatures, you can get an instant online status for your order, and even track it straight through to FedEx or to the USPS, if tracking is available for the class of shipping selected (tracking is available for Priority Mail, Parcel Post within the United States and all Federal Express packages worldwide).
Do not hesitate to contact us so that we can be sure to give your special needs the attention they require.
FAST
- We generally ship within 24 hours if products are shown in stock. With this new technology we can also split-ship items from both our California headquarters and our Milwaukee-based fulfillment center, usually the same day. Unlike many small publishers, we have an operations group dedicated only to this function so you can be sure that the shipment of your order is our primary concern.
As the official online store forChivalry Bookshelf, you can preorder titles in advance and receive them as soon as they hit our warehouses, usually between 7 days to 6 weeks before they are available in resale chains--and you usually save with free shipping and a discount to boot!
Although we try to predict the release date of titles in advance, this is very difficult and sometimes a title's release may be delayed for some months owing to unforseen print, production or shipping issues. Paid discount preorders are only available in the "e;final stretch,"e; when we have sent the book to the printer or are ready to send it to the printer, so you can rest assured that your copy will ship within 24-36 hours after we receive them.
Revival Leather goods are usually in stock and generally ship within 24 - 48 hours. If the item requires custom modification (such as the added vibram sole on shoes), turnaround time may be delayed by 1 - 2 weeks. Leather goods may be exchanged or returned as long as they are unworn/unused and in good condition. Customized items may not be returnable. Items will be exchanged at no additional cost. Returned items may be subject to a 10% restocking fee.
ForREVIVAL TENTSproducts, we maintain a stock of tents available for immediate shipment at all times. These are usually the most popular styles, such as the Medium Round (14' 6"e; dameter). All shipments are fully insured, however, so your investment is never at risk. Tents are shipped via Federal Express Ground Service, usually at a cost from between $125 and $175, or you can have it delivered at one of the large events we are attending.